Terms & Conditions
Bookings close 4 working days before the start of the course, however we do sometimes get late cancellations. Please contact cpsloadmin@hertfordshire.gov.uk to enquire about places after this date. Applicants should ensure they follow their agency procedures for booking training.
Refreshments Tea, coffee, and snacks are available from the canteen at Hertfordshire Development Centre. For those training events where there is a charge, refreshments will be provided at appropriate times during the session. In order to keep costs down and ensure that we optimise on training opportunities available, lunch will not be provided unless otherwise explicitly stated on the event booking page.
Certificates - will only be issued for attendance of the full course. Certificates will only be released on completion of an evaluation form. Delegates should ensure they can attend the whole session and after the training should login to their account to complete the online evaluation and then be able to download their certificate of attendance.
Late arrivals - Participants turning up late for training events may be turned away, at the discretion of the trainer. Delegates who are denied entry by the training due to their late arrival will still be charged the full cost of the training event.
Data Protection - We are required to inform individuals about the information we hold about them. CPSL Service records names, roles and contact details on a computerised database for the purposes of distributing the training materials and to support the training records held by agencies. In addition, course evaluations and application details are held on an electronic database.
Attendance and non-attendance information is recorded and reported to the CPSL Service to notify delegates manager.
Training Charges - Prior to booking on to a training event, applicants are responsible for ensuring that they are aware of the charging and cancellation policy. Applicants must always follow their own agency processes when booking on to training events and are responsible for ensuring that line manager approval has been obtained.
Course Cancellations - The CPSL Service continues to operate a strict policy for non-attendance at training events. All course cancellations must be made more than 2 weeks prior to an event via the event-booking system. Cancellations less than 2 weeks before an event must be made via email to cpsloadmin@hertfordshire.gov.uk. Please note that charges will apply for late cancellations in accordance with the cancellation policy. In cases where a delegate cannot attend, a replacement can be sent. However, this must be marked clearly on the course register on the day.